The choice of ERP system should be adapted to the needs of the company. We help you to compete and compare not only price but also quality, reliability and suitability for your business.
In particular, ITSM tools are technically straightforward to implement, but applying them to a company's own environment requires experience and expertise. I typically act as a client representative, guiding the technical consultant of the systems supplier as an interpreter for processes and other features.
- ServiceNow
- Autotask
- BMC Remedy ITSM Suite
- Efecte
- Atlassian Jira
- Cherwell
Examples of things to be defined when deploying tools include:
- Basic data (support staff, organisation supported)
- Processes in practice
- Work instructions
- Support groups
- Service times
- Process priorities (mainly incident management)
- Classification of services - degree of criticality