What does business really need and want from IT?

What is the state of your governance model?

Does everyone follow the agreed procedures?

What is the level of process maturity, what direction should we take?

Strategy and governance analysis of IT services

We carry out objective IT strategy, governance and process maturity assessments in accordance with ITIL, ISO 20000 and COBIT models. The output is an analysis of the situation and needs, a summary of observations and proposed actions.

Typically, the assessment takes between 4 and 8 weeks, depending on the scope and size of the assessment.

 

Example of an ICT Governance assessment

Case: large group, several business units

Need: post-merger situation assessment of the ICT governance model

Sponsor: internal audit

Interviewees: board member, group CEO, business leaders, business development director, marketing director, chief information officer, chief information officer, chief procurement officer, chief IT officer, chief application development officer, project director

Content, areas to be assessed (COBIT):

- Business and IT - commitment & compliance
- Risks & costs & transparency
- Delivery capability and benefits realization
- Agility and security
- Optimisation, business enablement and programme management
- Decision making and internal compliance
- People value realization

Example of a demonstration of operational and process maturity (COBIT)