Dicon is a specialist in IT service management, organisation, sourcing and service integration. The company was founded in 1995 for the production of computer-based training programmes. With the experience gained over the years, the company's core business has evolved into ICT service management, process and service design consultancy.
Timo Hyvönen is an experienced IT manager and consultant. He is a certified ITIL Expert, Distinguished Professional in Service Management (DPSM®) and has attended several other IT and management training courses.
Timo has worked in IT management and as a consultant in several industries.
Dicon's current focus and areas of expertise are:
- Business-based (IT) service design
- Organisational change management and communication
- Service processes and tools
- Procurement and contracts
- Training - IT management, processes and aviation technologies
As an independent consultant, I can help you make objective decisions, recommend best practices for your organisation and train your staff for successful organisational development.