ITIL processes are ready-made models for managing and controlling IT operations. I perform assessments, gap analyses, development recommendations and practical process development by applying best practices to the business environment at ITIL Expert certification level.

- Assessment and evaluation

- Gap analysis & roadmap

- Definition and application of process contents

- Development and documentation of process policies

- Ready-made process templates for basic processes

- Organisational support and training

 

ISO2000 specifications and audit readiness sparring.

- preparation and scheduling of the audit project

- process evaluation and development

- obtaining a certification partner

The certification process is quite laborious but not complicated. The work usually improves and formalises a company's operations a lot. We apply ITIL and COBIT process models in our process work, so there is no need to start from scratch. In addition to the company cases, Timo Hyvönen has been a member of the ISO20000 translation team at SFS.

Definition and sparring of COBIT controls. COBIT includes ready-made templates for indicators and targets, and we can help you choose and apply the right indicators. For more information on COBIT, visit https://www.isaca.org/